Terms of Service

• “Store” means this Shopify storefront and its pages, products, checkout, and related communications.
• “We / us / our” means the Store operator under the Coaching Impact brand (the services arm aligned to Spirit of the Game Foundation).
• “You / customer” means the person or entity purchasing or using an offering.
• “Offering” means any service, program, assessment, coaching/consulting package, or digital product sold via the Store.
• “Digital Product” means a non-physical item delivered electronically (templates, dashboards, files, downloads, access links).
• “Service” means a time-based or deliverable-based engagement (calls, reviews, assessments, debriefs, advisory, implementation support).

You must have the legal capacity to enter a contract and provide accurate purchase and contact information. If you purchase on behalf of a company, you confirm you have authority to bind that organization.

Our offerings are designed to be delivered remotely, worldwide. After purchase, you’ll receive an order confirmation. For service-based offerings, we typically follow up by email to collect required inputs (context, goals, links, documents) and to confirm delivery steps and scheduling.

• Product names may differ by audience (career professional, entrepreneur, executive), while the backend workflow may share common components. Your exact deliverables are the ones described on the product page and/or in the confirmation email.
• We do execution-first work: assessment → clarity → plan → assets → implementation support (as applicable to the offering).
• Delivery channels may include email, shared documents, dashboards/templates, and video calls (Zoom/Google Meet or equivalent).

Prices are shown on product pages and at checkout. Depending on your location, your bank or payment provider may apply currency conversion or additional processing fees. Taxes (if applicable) may be calculated at checkout.

• Payment is required before access/delivery unless explicitly agreed otherwise in writing.
• If you initiate a chargeback without first contacting us to resolve the issue, we may suspend delivery while the dispute is investigated.
• We reserve the right to refuse or cancel orders in cases of suspected fraud, abuse, or policy violations.

Digital Products are delivered electronically (download link, email delivery, or account access). You are responsible for providing an accurate email address. If you do not receive a Digital Product, contact us and we will verify delivery and re-send access where appropriate.

Digital Products are licensed for your personal use or internal business use unless the product page states otherwise.

Calls and live sessions are scheduled by mutual agreement. We operate globally and will confirm time zones in writing. If an offering includes calls, you are responsible for showing up on time and providing required inputs by the requested deadlines.

• Missed sessions may be treated as delivered unless covered by the Refund & Reschedule Policy.
• Some programs may have cohort dates, limited seats, or fixed timelines; those details will be stated on the product page.

Refunds, rescheduling rules, and any exceptions are governed by our Refund & Reschedule Policy. If there is a conflict between a product page and the Refund Policy, the Refund Policy controls unless we explicitly confirm otherwise in writing.

• All frameworks, templates, dashboards, text, and materials provided by us are protected intellectual property unless stated otherwise.
• You may use delivered materials for your personal development or internal business operations.
• You may not resell, redistribute, publish, sublicense, or create derivative “competing products” from our materials without written permission.
• Client-provided content remains yours; you grant us a limited right to use it only to deliver the purchased offering.

We provide tools, assessments, strategy, execution support, and accountability. Outcomes depend on multiple factors, including your effort, market conditions, and organizational constraints.

• No employment offer or job placement is guaranteed.
• We do not provide legal, medical, or individualized financial advice.
• Any examples, projections, or case references are illustrative unless explicitly stated as guaranteed deliverables.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.

Where liability cannot be excluded, our total liability for any claim is limited to the amount you paid for the specific offering giving rise to the claim.

• Do not use the Store or materials for unlawful, harmful, or abusive purposes.
• Do not attempt to disrupt, scrape, reverse engineer, or compromise the Store’s systems.
• We may refuse service to anyone who violates these Terms or acts in bad faith.

Our Privacy Policy explains how we collect, use, and protect personal data.

Placeholder: These Terms are governed by the laws of [INSERT COUNTRY/STATE], without regard to conflict of law principles. Any disputes will be handled in the courts of [INSERT JURISDICTION], unless mandatory consumer law requires otherwise.

Replace this section once your operating legal entity and jurisdiction are finalized.

For support, billing, delivery issues, or policy questions:
Email: julius@spiritofthegame.org  •  trent.simmons@spiritofthegame.org

Please include your order number and the product name so we can resolve issues quickly.

We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of the Store after changes means you accept the updated Terms.