Coaching Impact • Refund & Reschedule Policy
Refunds, Rescheduling, Transfers
This policy explains how refunds and rescheduling work for our digital products, services, and programs sold through this shop. If a local consumer law grants additional rights, those rights remain in effect.
Last updated: Replace this date in the template when you finalize (e.g., 2026-02-22).
Quick Summary
We keep this simple: digital downloads are generally non-refundable once delivered; services can be rescheduled with notice; programs can be transferred to a future cohort under clear conditions.
Digital products
No refunds after delivery/download, except where required by law or if the file is defective and we can’t fix it.
Services & calls
Reschedule with 24h notice. No-shows typically forfeit the session (details below).
Programs
Limited refund window before the program starts; transfers may be available instead of refunds.
Digital Products (Templates, Dashboards, Downloads)
Examples: Impact Evaluation Dashboard (Digital), self-assessments, downloadable toolkits, templates, and other digital files.
- After delivery: Digital products are non-refundable once the download link/file has been delivered, because the content can’t be “returned”.
- Defective file: If the file is corrupted, inaccessible, or materially broken, contact us within 7 days. We will fix, replace, or provide an alternative delivery.
- If we can’t fix it: If we cannot provide a working version within a reasonable timeframe, we’ll issue a refund for that digital product.
- Duplicate purchase: If you accidentally purchase the same digital product twice, contact us within 48 hours and we’ll correct it (refund one of the duplicates).
Note: This does not limit statutory consumer rights that may apply in your jurisdiction.
Services & 1:1 Calls (Assessments, Debriefs, Guided Pathways)
Examples: AI Job Skills Assessment + 30-Day Pathway (Guided), Impact Snapshot calls, strategic debriefs, and advisory sessions.
Rescheduling
- 24+ hours notice: You may reschedule once at no charge (subject to availability).
- Less than 24 hours: We may treat this as a late cancellation; the session may be forfeited or a reschedule fee may apply.
- No-show: If you miss the session without notice, the session is typically forfeited.
Refunds for Services
- Before work starts: If you cancel before we start delivery (no intake, no analysis, no call), we can refund minus payment processor fees where applicable.
- After work starts: Once delivery begins (intake reviewed, analysis started, call delivered, or documents produced), refunds are generally not available; we will instead aim to complete the agreed deliverables.
Fairness rule: If something goes wrong on our side (e.g., we miss a scheduled call), you can choose a full reschedule or an equivalent replacement session.
Programs & Cohorts (e.g., AI Academy Mastermind)
Programs are time-boxed, capacity-limited, and include facilitation + materials. For that reason, refund terms are stricter than for single sessions.
Refund Window
- Before program start: Refund requests made 7+ days before the start date are eligible for refund minus payment processor fees where applicable.
- Inside 7 days of start: Refunds are generally not available; we instead offer a one-time transfer to the next cohort (subject to seat availability).
- After the program starts: No refunds. If there are exceptional circumstances, we may offer a transfer or partial credit at our discretion.
Transfers & Seat Changes
- One transfer: One transfer to a future cohort may be granted if requested before or during the early stage of the program (best effort).
- Seat is personal: Access is for the purchaser unless you request a transfer to another person and we approve it (to protect group integrity and licensing).
Payment plans: If you choose a payment plan and a payment fails, access may pause until the account is brought current.
Chargebacks & Payment Disputes
If you believe there’s a billing issue, contact us first. We can usually resolve it quickly by confirming delivery, fixing a file, or rescheduling.
- Please email us with your order details before filing a chargeback.
- Filing a chargeback after we delivered the product/service may result in access being revoked while the dispute is investigated.
How to Request a Refund or Reschedule
Send one email with the required details so we can act fast.
Email:
julius@spiritofthegame.org
trent.simmons@spiritofthegame.org
trent.simmons@spiritofthegame.org
- Subject: Refund Request — [Order #] or Reschedule — [Order #]
- Include: Order number, product name, purchaser email, and a short explanation.
- Response time: Typically within 2 business days.
- Refund processing: If approved, refunds typically take 5–10 business days depending on the payment method/provider.
Important: This policy is intended to be clear and practical. It may need adjustments for your payment setup, regional consumer rules, and how you deliver specific products. If you want, paste your current Terms/Privacy approach and I’ll align wording so it’s consistent across all legal pages.